Terms and conditions of sale

The website gmirjewelry.com is published and operated by GMIR Jewelry.

Customer service: contact@gmir.fr — +33 6 98 79 25 34 (Monday to Saturday).

The Terms apply to any order placed on the website by a Customer of full age and legal capacity, for personal use. They can be accessed from every page of the website and may be saved or printed.

Placing an order implies acceptance of the Terms in force on the day it is confirmed, which prevail over any other document. The House may amend them at any time; the version applicable to an order is the one online when it was placed.

The jewellery offered is made of gold (9, 14 or 18 carat depending on the piece) and set with laboratory-grown diamonds. A laboratory-grown diamond is a diamond: the same composition, crystal structure and physical and optical properties as a mined diamond. It is neither an imitation nor a natural diamond, and is always presented as such.

Each product page describes the essential characteristics of the piece: metal and fineness; type, cut, weight, colour and clarity of the stone where known; dimensions and available sizes. Where an independent laboratory certificate is mentioned, it accompanies the piece.

Photographs are as faithful as possible; the brilliance and colour of a stone may nevertheless vary slightly depending on the screen and the light, which does not constitute a lack of conformity.

Pieces are offered while stocks last. A piece marked "made to order" is crafted after the order; its lead time is set out in the "Delivery" article. Should an ordered piece prove unavailable, the House will inform the Customer without delay and refund them within fourteen days of payment at the latest.

Prices are stated in euros. For delivery in France or the European Union, they include all taxes, including French VAT at 20%. For delivery outside the European Union, they exclude VAT (export exemption); import duties and taxes in the destination country are borne by the House (Delivered Duty Paid, DDP): the Customer has nothing to pay on receipt.

Shipping costs, set out in the "Delivery" article, are shown before the order is confirmed and are added to the price of the pieces. The total amount due is summarised before payment.

Amounts displayed in another currency (dollar, pound, Swiss franc, dirham…) are for reference only; payment is always charged in euros.

The applicable price is the one displayed when the order is confirmed. In the event of an obvious clerical error in a price (a price derisory in relation to the value of the piece), the House may cancel the order and refund the Customer in full.

The Customer places an order by following the steps on the website:

• selecting the pieces and, where applicable, their size, then adding them to the bag;
• entering the delivery address and a telephone number;
• reviewing the delivery method and shipping costs for the destination country, then the order summary — pieces, quantities, prices, costs and total — which the Customer can check and correct;
• confirming the order, which entails an obligation to pay, and paying on our provider's secure page.

The contract is concluded upon confirmation of payment. The House then sends the Customer an email confirming the order and summarising its content.

The House reserves the right to refuse or cancel an order in the event of a dispute over payment of a previous order or a legitimate suspicion of fraud; the Customer is informed and refunded.

Discount codes cannot be combined or exchanged for cash unless stated otherwise; their conditions (amount, duration, pieces concerned) are specified when they are issued.

Payment is due on ordering. It is made online through the secure Stripe solution, using the methods offered on the payment page: bank card (CB, Visa, Mastercard, American Express), Apple Pay and, where available for the amount and country concerned, Klarna's payment in three instalments, subject to Klarna's acceptance and terms.

Payment data is sent in encrypted form to the provider and is never stored by the House. Payment may require strong authentication (3-D Secure).

The pieces remain the property of the House until the price has been paid in full.

Pieces are delivered to the address given when ordering, anywhere in the world, by Livraison express DHL — assurée & suivie, in a tracked parcel insured for their value. Shipping costs are as follows:

• France: Complimentary.
• European Union: 25 €.
• International (outside the EU): 60 €.

Every piece, whether in stock or made to order, is delivered no later than fifteen days after payment confirmation, unless another lead time has been agreed with the Customer. The Customer receives a tracking link as soon as the piece is dispatched.

The Customer is asked to check the condition of the parcel on receipt. If it is damaged or has been opened, they should note reservations with the carrier and inform the House without delay: the piece is insured until it is handed over.

The risk of loss or damage passes to the Customer when they, or a third party designated by them, take physical possession of the piece.

If the delivery deadline is exceeded, the Customer may give the House written notice to deliver within a reasonable additional period; failing that, they may terminate the contract and obtain a full refund of the sums paid within fourteen days at the latest (articles L216-6 and L216-7 of the French Consumer Code).

The Customer has a statutory period of fourteen days to withdraw, without giving any reason or bearing any costs other than those set out below (article L221-18 of the French Consumer Code). The House extends this period to thirty days from receipt of the piece by the Customer or a third party they have designated; for an order of several pieces delivered separately, the period runs from receipt of the last one.

To exercise this right, the Customer sends the House an unequivocal statement before the period expires — for example by email to contact@gmir.fr — or the withdrawal form reproduced in the appendix. The House acknowledges receipt without delay.

The Customer returns the piece no later than fourteen days after communicating their decision, complete and in its original condition, with its case, certificate and documents. Given the value of the pieces, a tracked and insured shipment is strongly recommended. Return costs are borne by the Customer, unless the piece received is defective or does not match the order.

The House refunds all sums paid, including the original shipping costs (up to the standard delivery method offered), no later than fourteen days after being informed of the Customer's decision. It may withhold the refund until it has received the piece back or until proof of dispatch is provided, whichever is earlier. The refund is made using the payment method used for the purchase, unless the Customer expressly agrees otherwise, at no cost to them.

The Customer is liable only for any diminished value of the piece resulting from handling other than what is necessary to establish its nature, characteristics and functioning (article L221-23): a piece that has been worn, scratched, damaged or returned without its certificate may give rise to a reduction of the refund in proportion to the loss of value.

In accordance with article L221-28, 3° of the French Consumer Code, the right of withdrawal does not apply to pieces made to the Customer's specifications or clearly personalised: engraving, bespoke creation, dimensions or a stone chosen specifically at their request.

During the same thirty-day period, the Customer may also ask to exchange a piece for another, under the same return conditions.

Independently of any commercial guarantee, all pieces benefit from the statutory warranty of conformity (articles L217-1 et seq. of the French Consumer Code) and the statutory warranty against hidden defects (articles 1641 et seq. of the French Civil Code). To exercise them, the Customer contacts customer service (see "The seller").

Normal wear of a piece that has been worn, and damage resulting from an impact, misuse or third-party intervention, are not covered by these warranties.

For any question or complaint, the Customer can reach the House at contact@gmir.fr — +33 6 98 79 25 34 (Monday to Saturday). The House undertakes to respond as quickly as possible.

In accordance with article L612-1 of the French Consumer Code, after sending a written complaint to customer service that has not been resolved to their satisfaction, the Customer may refer the matter free of charge to a consumer mediator, within one year of that complaint.

The House is not liable for failure to perform its obligations where this is attributable to the Customer, to the unforeseeable and insurmountable act of a third party to the contract, or to force majeure within the meaning of article 1218 of the French Civil Code. It then informs the Customer as quickly as possible.

The designs, photographs, texts, trademarks and logos presented on the website are protected and remain the property of the House or their authors. Any reproduction, even partial, without written permission is prohibited.

The data collected when ordering is necessary to process the order, deliver it, invoice it and provide customer service. How it is processed, its recipients, retention periods and the Customer's rights (access, rectification, erasure, objection, restriction, portability) are described in the privacy policy.

For any order of 120 euros or more, the House keeps the written record of the contract for ten years from delivery and guarantees the Customer access to it on request (articles L213-1 and D213-1 of the French Consumer Code). The computerised records of the House and its payment providers constitute evidence of the exchanges and transactions that took place.

The Terms are governed by French law. A Customer residing in another country retains the benefit of the mandatory protective provisions of the law of their country of habitual residence.

In the event of a dispute, an amicable solution will be sought before any legal action, including through mediation. Failing that, the Customer may bring the matter, at their choice, before the court of the place where they lived when the contract was concluded or where the harmful event occurred, or any other court having jurisdiction under the applicable rules.

To be completed and returned only if the Customer wishes to withdraw from the contract (article R221-1 of the French Consumer Code):