Customer service
Frequently asked questions
Everything you would like to know before choosing your light.
The diamond
Is it a real diamond?
Yes. The same carbon, the same crystal structure, the same properties as a mined diamond. Only the origin differs.
Can you tell the difference?
No. To the naked eye, no jeweller can tell them apart: it takes a gemmological laboratory and spectroscopic analysis.
How is a lab-grown diamond made?
Most of our stones are grown by the CVD process: several weeks of growth, layer upon layer of carbon, followed by exceptional cutting and polishing.
Why this price?
For equal quality and weight, a lab-grown diamond costs about four times less than a mined stone. We choose to offer more light for the same budget.
The certificate
Is my stone certified?
From 0.3 ct, every stone receives its own report, issued for the stone itself and not for the jewel. It can be viewed when you order, then comes in the box.
How can I trace my stone?
Its number is laser-engraved on the girdle, visible under a loupe, and can be traced years later from your order number.
Our creations
Can a piece be adapted?
Yes. Metal, size and carat weight can be adjusted on request, on every one of our creations.
Which metals do you offer?
14- and 18-carat gold, yellow, white or rose. Every piece is polished and finished by hand.
How do I choose my ring size?
Our founder helps you find the right size by video call or telephone, before any order.
Delivery, returns and payment
How long does delivery take?
Fifteen days, whether the piece is in stock or made to order. Insured DHL delivery, in plain, discreet packaging.
Can I return my piece?
Yes, within 30 days. An engraved piece follows a specific returns rule, stated before purchase.
Can I pay in instalments?
Yes, in 3 interest-free instalments with Klarna, with no deposit.
Will there be taxes on arrival?
No. Outside the European Union, delivery is duties and taxes paid (DDP): nothing to pay on receipt. In France and within the European Union, VAT is included in the price.
Warranty and care
What warranty do I get?
A two-year legal guarantee of conformity, covering any manufacturing defect.
How do I care for my jewel?
We offer cleaning and re-polishing, so that your piece keeps all its brilliance over the years.
Another question?